Privacy Policy

swiss.lk (PVT) LTD is committed to respect your privacy and to comply with any applicable data protection and privacy laws. The Privacy Policy applies to all Customers and Users (collectively referred to as "Users"). In addition this Privacy Policy applies to all products and services provided by swiss.lk (hereinafter referred to as the "Site"). We at SWISS.LK are extremely proud of our commitment to protect your privacy. We are providing this Privacy Policy to help you understand how we collect, use and protect your information when you visit and/or order products through the Site. Please read the following policy to understand how your personal information will be treated as you make full use of the Site. This Privacy Policy should be read in conjunction with the terms and conditions of use for www.swiss.lk and any separate terms and conditions issued by any other third party selling their products on the website [hereinafter referred to as the "Vendor"] whose products are listed herein.

Continued use of the website www.swiss.lk shall amount to your consent for the processing of Personal Information by SWISS.LK as per this Policy.

You have to be above 18 years of age in order to subscribe to any of our Product and/or Services.

For the purposes of this Policy:

"Personal Information" means any Personal Information provided by you including but not limited to name, National Identity Card/ Passport/ Driving License Number, address, his/her image and information obtained by us in the course of providing Products and/or Services to you including but not limited to transactions with SWISS.LK, contact number, account number, account balances, payment history and account activity.

"Third party" means a person or a company who is not a party to a contract or a transaction with SWISS.LK, but excluding SWISS.LK's agents, subsidiaries, government, security agencies, and judiciary. "Process" means series of actions taken in order to achieve a result. This includes collecting, organizing, adapting, altering, disclosing, sharing, disseminating, aligning, combining, blocking, erasing and destroying personal information. "Products and/or Services" means the range of products and/or services offered by SWISS.LK.

RECEIPT OF INFORMATION

SWISS.LK receive your Information as follows;

  • Registration information: When you sign up for swiss.lk, you are required to provide information such as your name, email address, and phone number.
  • Information you choose to share: Your information also includes the information you choose to share via social media sites such Facebook and twitter, such as when you post a status update, upload a photo, or comment on a friend's story.
  • Information others share about you: We may receive information about you via social and offline competition's that we conduct on a regular basis. This information will be used by us to help us profile and target better offers to you.
  • We also receive other types of information about you:
  • We receive data from the computer, mobile phone or other device you use to access SWISS.LK, including when multiple users log in from the same device. This may include your IP address and other information such as your location, type of sites and pages visited etc.
  • We receive data whenever you visit a website that is connected, affiliated or runs on the swiss.lk platform.
  • Sometimes we get data from our advertising partners, agencies, activation partners etc. which tells us where you connect to us from and how we can connect with you.

NOTICE PRIINCIPLE

SWISS.LK may process your Personal Information for the following purposes:

  • Provisioning of the contracted Products and/or Services;
  • Processing your orders and managing and administering your account;
  • Delivering any services, products or information requested by you;
  • Responding to complaints or account enquiries;
  • Administering debt recoveries;
  • Verifying your identity when required (you may misplace your password or security information for example, and we may then need to request for other 'identifiable' information to protect your Personal Information from unauthorized access);
  • Undertake market and product analysis based on your use of our Products and/or Services (achieved by profiling your service preferences) and contact you with information on new developments, products, services and special offers by any means including but not limited to post, telephone and automated means such as mobile text message through Short Message Service (SMS), Email, Multimedia Message Service (MMS) and the world wide web or such other available methods;
  • Monitor CCTV recordings for surveillance, when you visit SWISS.LK outlet;
  • Record calls placed by you to our customer care center for the Products and/or Service enhancements and improvements there to;
  • To be used in marketing campaigns conducted for SWISS.LK and its affiliates

DATA INTEGRITY PRINCIPLE

  • Subject to and to the extend you have made available to us, the Personal Information and any updates thereto, SWISS.LK shall make reasonable endeavors to maintain complete, current, and accurate information about you. Any inaccurate information that is brought to our attention shall be corrected within a reasonable period of time from the receipt of written notification by you of the same. Procedures will be maintained to ensure that any reported inaccuracies are promptly and effectively handled and that Personal Information remains as accurate, current and complete as possible. Any requested amendments may be subjected to prevailing and applicable laws and regulation.
  • You are responsible for the accuracy and completeness of the Personal Information provided to SWISS.LK. Failure to provide the same to us, as required, may result in your application for Products and/or Services being rejected, the subscriber agreement being terminated.

SECURITY PRINCIPLE

  • We use a number of mechanisms (encryption, passwords, and physical security) to protect the security and integrity of your personal information against unauthorized access and disclosure.
  • We do not accept any responsibility whatsoever for any unauthorized access or loss of Personal Information that is beyond our control.

DISCLOSURE PRINCIPLE

Please be informed that SWISS.LK may disclose your Personal Information where necessary, for below mentioned reasons:

  • To any party, in compliance with legal and regulatory requirements;
  • To relevant security or law enforcement agencies, provided a valid court order or an authorized legal request is submitted to us, for prevention / detection of crime or prosecution of such offenders;
  • Upon request of the TRCSL, CBSL,CAA and/or other Government institution / agencies / authorities;
  • To any party for the performance of SWISS.LK's contract of providing any Products and/or Services to customers;
  • To any party that act as SWISS.LK's payment channels, including but not limited to, where applicable to validate your information, as and when required;
  • To any party that acts as SWISS.LK's agents or contractors for the purpose of recovering any amount payable to SWISS.LK;
  • In the event that SWISS.LK, any division or product/service undergoes re-organization or are sold to a third party, in which any of your Personal Information we hold may be transferred to the re-organized entity or third party subject to the principles in this Privacy Policy; and
  • To protect SWISS.LK's vital interests.

ACCESS PRINCIPLE

  • SWISS.LK shall make available (to the extent possible) to a registered user his/her Personal Information in our possession or control within a reasonable time at a reasonable cost.
  • The user can correct the Personal Information provided by clicking on account settings
  • THIRD PARTY CONTENT

    • SWISS.LK, similar to an Internet Service Provider, is a distributor (and not a publisher) of content supplied by third parties and Users. Accordingly, SWISS.LK has no more editorial control over such content than does a public library, bookstore or newsstand. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, or any other Users are those of the respective author(s) or distributors) and not of SWISS.LK. Neither SWISS.LK nor any third-party provider of information guarantees the accuracy, completeness, or usefulness of any content, nor its merchant ability or fitness for any particular purpose. In many instances, the content available through this Website represents the opinions and judgments of the respective information provider, user, or other user not under contract with SWISS.LK. SWISS.LK neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, or statement made on the Website by anyone other than authorized SWISS.LK employee spokespersons while acting in official capacities. Under no circumstances will SWISS.LK be liable for any loss or damage caused by a user's reliance on information obtained through the Website. It is the responsibility of user to evaluate the accuracy, completeness, or usefulness of any information, opinion, advice, etc., or other content available through the Website.
    • The Website contains links to third party Web sites maintained by other content providers. These links are provided solely as a convenience to you and not as an endorsement by SWISS.LK of the contents on such third-party sites and SWISS.LK hereby expressly disclaims any representations regarding the content or accuracy of materials on such third-party Web sites. If user decides to access linked third-party Web sites, user does so at its own risk. Unless you have executed a written agreement with SWISS.LK expressly permitting you to do so, you may not provide a hyperlink to the Website from any other website. SWISS.LK reserves the right to revoke its consent to any link at any time in its sole DISCRETION.

    TERMINATION

    • SWISS.LK may terminate this Privacy policy at any time. Without limiting the foregoing, SWISS.LK shall have the right to immediately terminate any passwords or accounts of User in the event of any conduct by User which SWISS.LK, in its sole discretion, considers to be unacceptable, or in the event of any breach by User of this Agreement.

    INDEMNIFICATION

    • User agrees to defend, indemnify and hold harmless SWISS.LK, its subsidiaries and affiliates, and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys' fees, arising out of the use of this Website and/or the Mini-sites by User.

    CHANGE OF CONTROL

    If the ownership of our business changes, we may transfer your information to the new owner so they can continue to operate the service. But they will still have to honor the commitments we have made in this Data Use Policy.

    AMENDMENTS

    SWISS.LK reserves the right to change provisions of this Policy as a whole or in any portion from time to time at its sole discretion with or without notice to the customer.

    GENERAL

    • Usernames and User IDs

      a username is your unique ID swiss.lk uses to identify you. You are free to browse the site without registering for a user ID as well. Your user ID and password must be kept secure at all times to avoid online impersonation

    • Deleting and deactivating your account

      if you want to stop using your account, please send an email to support@swiss.lk with your request.

    • Cookies, pixels and other similar technologies

      Cookies and pixels are small pieces of data that are stored on your computer, mobile phone or other device.

    • We use these to
      • Understand your use of swiss.lk
      • Understand how you use the internet, search and discover other products and services
      • Enable more features and store information about you
      • Monitor and understand the use of our products and services; and
      • As a means of providing security for you and other users
    • Most companies on the web use cookies (or other similar technological tools), including our advertising and Platform partners. For example, our Platform partners, advertisers or Page administrators may use cookies or similar technologies when you access their apps, ads, Pages or other content.

    • Notifications and Other Messages

      We will send you daily notifications via email or SMS upon your subscription to such content. You are free to unsubscribe to such content by selecting the unsubscribe option in your account settings

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